Frequently asked questions
How do I initiate a return?
How do I initiate a return or exchange?
To start a return or exchange, please email hamazarov@proton.me with the following:
- Your order number
- A photo of the shipping slip
- A photo of the item
- A clear image of the size tag
Providing this information helps us verify and process your request as quickly as possible.
Once reviewed, our team will respond with the next steps.
How long does shipping take?
Orders are delivered within5–25 business daysafter dispatch. Delivery times vary based on your location and local postal services. As soon as your order ships, you’ll receive an email with yourtracking number and tracking link.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number and tracking link via email.
How much does shipping cost?
We offer Free Shipping on every order!