Returns & Exchanges Policy

If We Made an Error

If you receive an item due to our mistake (including defective boots, incorrect size, or wrong colourway), please contact us at hamazarov@proton.me

To be eligible:

• Boots must be unworn, unused, and in original condition
• Original packaging must be intact

Once approved, we will provide:

• A full refund, or
• An exchange for the correct item

Customer Order Errors

If an incorrect size, variant, or colourway was selected at checkout:

• Order changes must be requested within 12 hours of purchase
• After 12 hours, orders cannot be modified or cancelled
• Once prepared or shipped, the order is final

• To request any change, you must provide your order number and send the request from the original email address used when placing the order.

To request a change, email us at hamazarov@proton.me

Change-of-Mind / Sizing Issues

We understand fit preferences may vary. Exchanges or refunds may be considered at our discretion if:

• Request is made within 5 days of delivery
• Boots are unworn, unused, and in original packaging

Please note:

• Return shipping is the customer's responsibility
  

Non-Returnable Items

The following are not eligible for refund or exchange:

• Sale items
• Clearance items
• Worn or used boots
• Final-sale products

Return Verification Requirements

To initiate a return or exchange, email hamazarov@proton.me with:

• Order number
• Photo of shipping slip
• Photo of the item
• Clear image of the size tag

This helps us process your request efficiently.

Refund Conditions

Full refunds are issued only where the error is ours. Approved refunds are returned to the original payment method or as store credit.

Warranty & Product Use

Using boots on an incorrect playing surface (e.g., FG boots on AG/astro turf) voids warranty coverage, as misuse may cause premature damage.

Lost Packages & Delivery Issues

Once an order has been shipped, responsibility transfers to the carrier. We are not liable for packages that are:

• Lost in transit
• Stolen after delivery
• Delayed by the carrier
• Marked as "Delivered" via tracking

However, we will gladly assist by:

• Contacting the carrier
• Opening an investigation
• Providing tracking updates

Incorrect Shipping Address

Customers are responsible for ensuring their shipping details are accurate at checkout. We are not responsible for:

• Orders delivered to incorrectly entered addresses
• Failed deliveries due to customer address errors

Refunds or replacements will not be issued in these cases.